Every deposit is checked by our liquidity partners' automated blockchain analytics (KYT). If the funds appear linked to high-risk sources, such as darknet markets, stolen funds or sanctioned addresses, the exchange is paused for review.
During the review, our partner may ask you to verify your identity (KYC) and explain the source of the funds. Contact support with your Exchange ID to start the process.
We cannot override a partner's review decision. In rare cases, funds may be frozen at the request of law enforcement.