Most standard exchanges complete in 5–30 minutes after you send the deposit. Private Swaps usually take longer.
Common reasons for delays:
- The blockchain is congested, or your wallet used a low network fee, so confirmations are slow.
- The deposit is large and needs more confirmations.
- The deposit was flagged by automated risk screening and is being reviewed.
If your order has been in the same status for more than 2 hours, contact support with your Exchange ID.